Terms & Conditions

Last updated: 25 August 2026

These terms are a starting framework for Crystal Mobile Car Valeting. Booking-specific information displayed in the online booking system also forms part of the service information you should review before confirming an appointment.

Bookings

Please provide accurate contact, vehicle, location and access information. A booking is accepted when it is confirmed through the booking system or directly by us. Service duration is an estimate and may vary with vehicle size, condition and access.

Prices and payment

Current prices and any vehicle-size adjustments will be shown during booking or confirmed before work begins. Unless a different arrangement is clearly stated during booking, payment is due when the agreed service is complete.

Access and working area

You are responsible for ensuring the vehicle is legally and safely parked with enough space to work around it. Workplace bookings may require permission from the property owner or site manager. Please tell us about parking restrictions, height limits, access codes or other relevant conditions in advance.

Vehicle condition and belongings

Please remove valuable, fragile or personal belongings before the appointment and tell us about known damage, loose trim, leaks, electrical faults, delicate modifications or recently repaired surfaces. We may decline or adapt work where proceeding could be unsafe or risk damage.

Results

We aim to deliver the agreed professional service with reasonable care and skill. Complete removal of every stain, odour, scratch, swirl, algae mark or long-standing defect cannot be guaranteed. Results depend on the material, paint condition, age, cause and severity of contamination or damage.

Weather and rescheduling

Light rain will not always prevent a service. If heavy rain, storms, frost or other conditions could affect quality or safety, we may contact you to rearrange the appointment. No additional rescheduling charge will be applied when we make this decision because of unsuitable weather.

Cancellations and changes

The cancellation and rescheduling rules shown during online booking should be reviewed before confirmation. If you need to change an appointment, contact us as early as possible. Nothing in these terms removes rights that cannot lawfully be excluded.

Website information

We try to keep service descriptions, durations, coverage and availability accurate, but they may change. Images are illustrative of previous work and do not guarantee an identical result for every vehicle.

Contact

For questions about a booking or these terms, call +44 7725 461906 or email hasancihanilkhan@hotmail.com.