Privacy Policy

Last updated: 25 August 2026

This privacy notice explains what you can expect us to do with your personal information when you visit our website, contact us or book a service.

Who we are

Crystal Mobile Car Valeting is a mobile vehicle valeting business based in Hinckley and serving surrounding areas. For privacy enquiries, email hasancihanilkhan@hotmail.com or call +44 7725 461906.

Information we collect

Depending on how you interact with us, we may collect your name, email address, telephone number, service address, vehicle details, selected service, appointment information, messages, photographs you choose to send and technical website information such as cookie preferences.

Why we use your information

We use personal information to respond to enquiries, provide quotations, arrange and deliver booked services, contact you about an appointment, take payment, keep appropriate business records, deal with complaints and improve our services.

Lawful bases

We generally process booking and service information because it is necessary to take steps at your request or perform a contract. We may process certain records to meet legal obligations or for legitimate interests such as managing the business, preventing misuse and resolving disputes. Where consent is required—for example for non-essential cookies or optional marketing—we rely on your consent, which you may withdraw.

Who we may share information with

We may use trusted service providers that help operate the website and business, such as WordPress hosting, WPForms, SimplyBook, email and communications providers, CookieYes and review-display services. We share only the information reasonably required for those services. We may also disclose information where required by law.

International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, the relevant provider is expected to use an approved transfer mechanism or other appropriate safeguard. Provider-specific information should be reviewed when the final hosting and SimplyBook setup are connected.

How long we keep information

We keep enquiry and booking information only for as long as reasonably necessary to provide the service, maintain business and tax records, meet legal obligations and handle possible disputes. We periodically review information and securely delete or anonymise it when it is no longer needed.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your personal information, object to certain processing, request data portability and withdraw consent. To exercise a right, contact us using the details above. You may also complain to the UK Information Commissioner's Office at ico.org.uk.

Cookies

Our use of cookies and similar technologies is explained in our Cookie Policy. Non-essential technologies should not be activated until you provide the required consent through the site's consent tool.

Changes to this notice

We may update this notice when our services, providers or legal obligations change. The latest version will be published on this page with its revised date.